Shipping Policy – Jellycatus
Thank you for choosing Jellycatus! Below is our shipping policy to provide you with clear and transparent logistics and delivery information.
Order Processing Time
- Order Confirmation: We will begin processing your order once the payment is successfully made.
- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
Delivery Range
- We offer global shipping services. No matter where you are, you can enjoy our high-quality products and services.
Delivery Time
Delivery time varies based on your region and the shipping method you select:
- Domestic Orders: Estimated delivery within 5-7 business days.
- International Orders: Estimated delivery within 7-14 business days (this may be delayed due to customs inspection).
Note:
- Special events or holidays may cause delivery delays, but we will do our best to get your order to you as soon as possible.
- Delivery times to remote areas may take a little longer.
Delivery Fee
- Standard Delivery: The shipping fee is automatically calculated based on the order total and delivery address at checkout.
- Free Shipping: Free standard delivery is available for orders over a certain amount in some regions. Please refer to the checkout page for the specific minimum amount.
Logistics Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order status in real time through the link provided in the email or visit the logistics provider’s website.
Customs and Duties
- For international orders, the destination country/region may charge import taxes, tariffs, or other fees. These fees are the responsibility of the buyer.
- We recommend checking the customs policies of your country/region before placing an order.
Order Delays or Problems
If you do not receive your order within the expected delivery time, please contact our customer service team at:
- Email: service@jellycatus.store
- Working hours: Monday to Friday, 9:00 AM – 6:00 PM
We will investigate the issue and work quickly to resolve it.
Wrong or Undeliverable Address
- If you made an error in the shipping address, please contact us immediately. We may not be able to change the address once the order has been shipped.
- If the order is returned due to an incorrect address, you will need to cover the additional shipping costs for reshipping.
Thank you for shopping with Jellycatus! If you have any questions, don’t hesitate to contact us, and we’ll be happy to assist you!
We appreciate your understanding and jellycatus and are committed to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact us through the Contact Us page.