Return Policy – Jellycatus
Thank you for choosing Jellycatus! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please refer to the return policy below for processing.
Return Application Conditions
- Application Time Limit: You can request a return or exchange within 14 days after receiving the product.
- Product Condition: Returned products must be unused, undamaged, and in their original packaging (including all tags and accessories).
Situations Where Jellycatus Does Not Accept Returns:
- Used or damaged products (unless due to quality issues).
- Special items, customized products, and gift cards.
Return Process
Step 1: Contact Customer Service
- Please provide the following information by contacting us through the Contact Us page or by sending an email to support@jellycates.store:
- Order number
- Reason for return
- Product photo (if the product is defective or damaged)
Step 2: Return Confirmation
- We will respond to your return request within 1-2 business days, providing a return address and related instructions.
Step 3: Return the Item
- Return the item to the address provided and keep the logistics documents. The return shipping fee is usually borne by the buyer, unless the return is due to quality problems or incorrect items.
Step 4: Refund Processing
- We will process your refund within 7-10 business days after receiving and confirming that the returned product meets the conditions.
Refund Policy
- Refund Method: The refund will be processed via the original payment method. For orders paid by credit card, the refund will be credited to your credit card account.
- Refund Amount: Only the cost of the product will be refunded, excluding the original shipping fee, unless the return is due to a defective product or wrong delivery.
Exchange Policy
- If you wish to exchange the product (e.g., for a different size or color), please contact customer service first to confirm inventory.
- The exchanged product will be shipped after receiving the returned product.
Damaged or Wrong Delivery of the Product
If the product you received has the following issues, please contact us immediately:
- The product has noticeable quality defects or damage.
- The wrong product or missing items.
In this case, we will cover the return shipping costs. You may choose a free exchange or a full refund.
Important Notes
- We recommend using a trackable logistics method when returning items and keeping the shipping receipt to ensure safe delivery.
- We are not responsible for any damage or loss of goods during return shipping. Please ensure that the returned product is packed securely.
- We are committed to providing the best service. If you have any questions regarding our return policy, please contact us through the Contact Us page, and we will assist you as soon as possible.
Thank you for shopping with Jellycatus!