Frequently Asked Questions (FAQ) – Jellycatus
Order-Related Questions
Q: How can I check the status of my order?
A: You can log in to your account and view the details on the “My Orders” page. If you have any questions or need assistance, feel free to contact us via our customer service email.
Q: Can I modify my order after placing it?
A: Once an order is confirmed, we cannot change the items or quantities. However, you can request to cancel the order before it ships, and place a new order.
Q: How long will it take for the order to be shipped?
A: Orders are generally processed and shipped within 1-3 business days. Please note that during special events or holidays, processing times may be longer.
Payment-Related Questions
Q: What payment methods do you support?
A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and other major payment methods.
Q: Is my payment information secure?
A: Yes, your payment information is processed securely through encryption technology. We do not store your credit card details for your security.
Logistics and Delivery
Q: Where do you deliver?
A: We deliver worldwide. Shipping costs and delivery times will be displayed at checkout based on your location.
Q: How long does delivery take?
A: Domestic orders typically arrive within 5-7 working days, while international orders may take 7-14 working days, depending on your location and the logistics company used.
Q: How can I track my order?
A: After your order is shipped, you will receive an email containing a tracking number. You can track your order status in real time via the link provided in the email.
Return and Exchange Policy
Q: Can I return the product if I am not satisfied with it?
A: Yes, you can request a return within 14 days of receiving the product. The item must be unopened, unused, and in its original packaging. For further details, please refer to our Return Policy page.
Q: Do I need to pay for shipping when returning the product?
A: If the return is due to quality issues or shipping errors, we will cover the return shipping costs. In other cases, return shipping costs will be your responsibility.
Products and Inventory
Q: Are your products quality guaranteed?
A: Yes, all our products undergo strict quality control. If you receive a defective product, please contact us immediately for assistance.
Q: Some products are out of stock, what should I do?
A: Out-of-stock products may be restocked periodically. We recommend subscribing to email notifications or checking our website for restock updates.
Account and Privacy
Q: I forgot my password, how can I reset it?
A: Simply click the “Forgot Password” link on the login page, enter your registered email address, and we’ll send you a link to reset your password.
Q: Will my personal information be leaked?
A: No, we take your privacy seriously. We follow our Privacy Policy to protect your personal information and ensure it is kept safe.
If you didn’t find the answer to your question, please feel free to contact us via the Contact Us page. We’re happy to help! 💬